Handy Backup Support
Registration Issues
Follow Registration Management instruction to move or recover your license if you lost your registration number, move your copy of Handy Backup to another computer, or change your OS.
User Manual / FAQ / Whitepapers
Whitepapers (Useful Usecases about Handy Backup)
Technical support contact Information
- Free technical support by email
- Guaranteed response time - 1-3 business days
- Patches, fixes, extended help and other related information
Note: To make sure our support response letter isn’t eaten up by spam filters, please add support@handybackup.net to your email address book.
We provide technical support for you. Please be as complete as possible in your request. The better you describe the problem the sooner we will be able to solve it.
More contacts:
We are at GMT+7, EST +12
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Telegram: Handy_Backup_Support |
Feedback Form
Before You Contact Us
Before contacting our Support Team, please check if you have the latest build of Handy Backup. Your issue may already be resolved in the latest version.
When submitting a support request, please include the following information:
If the program is running:
- The version and build date of your Handy Backup software
- Your Windows version, build, and service pack number
- A detailed description of what you were doing just before the error occurred
- A description of the task settings that caused the error (screenshots are appreciated)
- The log file (to save it, right-click the bottom pane, select "Save file," and attach it to your request)
- The contents of C:\ProgramData\Novosoft\Handy Backup 8 can also be helpful. Please navigate to C:\ProgramData\Novosoft, right-click on "Handy Backup 8," create a ZIP archive, and send it to us.
If the program does not run:
- The version and build date of your Handy Backup software
- Your Windows version, build, and service pack number
- A description or screenshot of the error message